Six Sigma: A case study on Mumbai Dabbawala Submitted in partial fulfillment of the requirements for the award of the degree of Bachelor of Business. Among them were many of Mumbai’s dabbawalas, who deliver meals .. I couldn ‘t agree more, and I offer the dabbawala system as another case in point. The dabbawalas constitute a lunchbox delivery and return system that . In , the Indian Institute of Management (Ahmedabad) featured a case study on the Mumbai Dabbawallas from a management.

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A typical definition of supply chain management is the following: The dabbawala then takes them to a sorting place, where he and other collecting dabbawalas sort the lunch boxes into groups. They achieved this level because of maintaining good relationship with customers. Safety – The Local train of Mumbai are always much crowed and it is very tough to take even small luggage during peak times.

Outside junk foods may take your life and makes you sick. Whatever profits they can equally distributed within itself. All Dabbawala must carry their Identity card on duty. The system is near flawless one research paper put it as one screw up in 16 million successful deliveries and has been going for over century.

It is a set of statistical and other quality tools arranged in unique way. The matter embodied in this has not been submitted earlier for the award of any degree or diploma to the best of my knowledge and belief.

Remember me on this computer. But, of course, customer loyalty and retention only ever come as a result of high levels of customer satisfaction. Betweenandlunch boxes are moved each day by 4, to 5, dabbawalas. On-Time Delivery, Every Time. Indeed, this is a significant factor in determining the success of a firm. Supply Chain Management As previously mentioned, the mumbxi of Six Sigma is to have a defect rate of less than 3.

Dabbawala – Wikipedia

Will the Dabbawalas continue dwbbawala feed the Hungry? When you use Dabbawallas services to deliver your home cooked food to your office you are actually saving your hard earned pennies.


Homemade food is cheaper. In the beginning it was simple colour coding. The delivery charge of Rs – per month is very nominal and reasonable.

As the city grew, the demand for dabba delivery grew too. Through kf contact of a contact I was able to spend some time learning about cas of the stranger aspects of Mumbai life — the dabbawalla. The grouped boxes are put off the coaches of trains, with markings to identify the destination of the box. They deliver to schools. Dabbawallas are from the remote villages of Maharashtra and mostly uneducated.

I asked the head of the organization how often they made a mistake. Archived from the original on 16 December World class logistics operations: We now take look in the routine course of action Dabbawallas i. Now about a quarter of the office workers receiving lunches are women. The case explores all aspects of their system mission, information management, material flows, human resource system, processes, etc. His wife knows what he likes to eat and makes it for him. Retrieved 3 May Again and again as I continue to talk to folks, the reason I hear that everyone is eating more wheat is because they need to have convenience foods.

As many of the carriers are of limited literacy the average literacy of Dabbawallahs is that of 8th grade [8]the dabbas boxes have some sort of distinguishing mark on them, such as a colour or group of symbols. Apart from Forbes, the Mumnai have aroused the interest of many other international organizations, media and shudy.

Some modern infrastructure improvements such as the Navi Mumbai Metro are not used in the supply chain, as cabins do not have the capacity for hundreds of tiffins. While fast food is booming as the only option for office workers in virtually every megacity in the world, in Mumbai it is the norm to have a fresh home cooked meal every day. Everyone is the shareholder of the Association. She is more on the eccentric side, but it is this obscurity casd uniqueness that makes her stand out.


The three heads of the organization are former runners themselves and now give talks at major business colleges around the world on a system casr organization and efficiency which came naturally to them.

Control Standardize and document the process and stury the plan. Everyone is shareholder of the association. Vaze College of Arts, Science and Commerce. They are also used by meal suppliers in Mumbai, who pay them to ferry lunchboxes with ready-cooked meals from central kitchens to customers and back.

Mumbai’s Dabbawalas – An Entrepreneurial Success Story

By using their own logistic methods they deliver lacks of tiffin boxes through many dadowalas hand: The Dabbawalas who provide a lunch delivery service in Mumbai have been in the business for over years. How should he organize and manage the company’s response to digital opportunities, such as virtual reality, that could affect the company’s entire value chain?

Depending on how far away you live from the office, you can get deliveries for between and rupees a month three to ten USD. On 21 MarchPrakash Baly Bachche carried three dabbawalla tiffin crates on his head at one time, which was entered as a Guinness world record. InForbes Global magazine conducted an analysis and gave them a Six Sigma rating of efficiency. It has very stuy survived the threats from todays business environment but has manage to survive through and that too has done it very well.

For delivery in electronic format: This cycle of operations of delivery takes them nearly 8 hrs a day very similar to the office timings, as these takes time normally from 9 a.

The markings include the railway station to unload dabbawzla boxes and the destination building delivery address.